Suzanne C.

I do not know how this company has managed to get such positive reviews. I ordered 4 Christmas ornaments at £6.99 each with postage whih was close to the same amount. I had read reviews, the company looked legitimate... but what turned up 8 weeks later looked nothing like what was advertised (a cheap chipped metal badly painted trinket, not a glass bauble) and I have since realised that the product photographs have been taken from another site. It's another Wish! It's clear some people have had positive experiences but I am certainly not one of them, £40 thrown away because I know there will be no refund.

I had truly awful service the first time around - a bookshelf, which was partially damaged post construction but not enough that I could not fix it myself with a bit of black gloss paint. Stupidly - after days on the phone to World Stores and their delivery company (getting nowhere and having correspondence ignored), I decided to order the matching item. So here we are a second time. I've taken a day off (which for me involves a flight home, not a few hours off from the office) - and I have a guaranteed delivery for Monday. It is now 4pm on Friday. I'd estimate another 45mins on the phone and they still cannot tell me whether or not this item is arriving on Monday, or even whether or not they are going to be able to tell me when it will arrive. It did finally arrive - again slightly damaged (not on the day I asked, not on the promised next day delivery service, and only after dozens of calls including one very unpleasant call to customer services where I told them to read some of the reviews that were being posted and they told me it was "only people like me who wrote reviews, and people like to complain). This company is a shambles. I don't feel that I've been defrauded, but it was close to impossible to arrange delivery and I needed these things in a rush. As for those recent suspiciously positive 5/5 reviews. Unless this company has been takn over and fndamentally changed, they cannot possibly be legit. So unless you are desperate, just don't do it to yourselves. Even IKEA on a bank holiday in the rain is better than this. I now need to find a bandage after repeatedly bashing my head against the World Stores brick wall. I would NEVER use this company again. I should have read the reviews in advance. I feel stupid for ordering a matching item knowing the dreadful service I had the first time around.