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Suzanne B.

Contributor Level

Total Points
164

2 Reviews by Suzanne

  • EliteDealClub

12/21/16

I have submitted this complaint to the BBB:

On 12/9 I clicked on an Amazon Elite Deal on elitedealclub.com. These deals cost $1, charged by EliteDealClub. I attempted to use the code that was issued from my purchase but the code did not work. I found out it was because I had purchased the item at a different time from a different site. I reached out to EDC to let them know I was unable to use the code. They provided a canned response regarding their testing of all codes the night before. I explained to them that it was not due to the invalidity of the code, but due to a previous purchase I had made. I requested my $1 to be refunded. I have attempted to reach out to the company over the past 14 days. They responded to another of my requests but have yet to resolve the issue over the $1. There is nowhere on their site where they say these charges are non refundable. I was not able to use the code I had purchased, no matter the reason.

  • NoMoreRack

10/16/13

Ordered a coffee pot on 6/23. Arrived on 7/1. Died on 9/28. Nomorerack will not honor their 90 day warranty. Multiple emails later, still no resolution. Posted on their Facebook - they deleted my posts and blocked me. Last email from them stated they wouldn't honor the warranty but they would refund my purchase price in the form of store credit. I paid $59, they refunded $5. This company is not honest. They lie, they block, they hide, they don't show ownership.

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Vincent D. – NoMoreRack Rep

Hi Suzanne B.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Suzanne Has Earned 4 Votes

Suzanne B.'s review of EliteDealClub earned a Fraud Buster vote

Suzanne B.'s review of EliteDealClub earned 3 Very Helpful votes

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