Ordered a coffee pot on 6/23. Arrived on 7/1. Died on 9/28. Nomorerack will not honor their 90 day warranty. Multiple emails later, still no resolution. Posted on their Facebook - they deleted my posts and blocked me. Last email from them stated they wouldn't honor the warranty but they would refund my purchase price in the form of store credit. I paid $59, they refunded $5. This company is not honest. They lie, they block, they hide, they don't show ownership.
Hi Suzanne B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.