susy h.

I bought a dress online and it was not the color or material as shown on the picture. Their site indicates that they provide refunds if client not 100% satisfied but when I contacted them as soon as I received it to request refund, their response was that they can't guarantee the same material and that they put a lot of hard work into it so I should keep it. I am in no way satisfied with the dress and couldn't wear it for a formal event I attended since the dress looked like something my mother would wear. The change in material changes the look of the dress completely. I followed up with them and now they are not responding to that message. Buyer Beware!