Susan W.

As other customers have mentioned, the customer service and website leave a lot to be desired. I tried to place an order yesterday morning, but the website was malfunctioning. Finally, I got the order placed last night, but within 5 minutes I got 3 confirmations of the order with three different order numbers. The customer service department was closed, and since I didn't have an account, I couldn't cancel the order within the 1 hour window. This morning I talked to customer service twice. The first gentleman said they were still having computer issues, but he took down my information and the order numbers and was going to try to get 2 of the three cancelled. I didn't hear back from him. I finally called again and got an employee that tried to place the blame on me. Hey, I'm not in charge of the website! I spoke to her supervisor who was of no help. Bottom line: all three orders have been charged to my credit card and have shipped. Now, I will not get a refund until my daughter returns the 2 unwanted orders. This is crazy! I get charged for merchandise that was ordered due to a glitch in their system. Yes, this is the last order I will ever place with this company. They must have so much business that taking care of customers is just not a priority any more. What a shame. I have been a life-long customer, but I will not be one again. So Long, Belk.