Nice, easy to use ordering system with a clean interface. I found exactly what I wanted to place the order and check out within a few minutes. As I live in the states, I was entitled to free overnight shipping, and true to their word the pendant I ordered arrived the following day. Sadly, I had been in a bit of a rush, and ordered the wrong color gold. No worries – prime style offer a 30 day money back guarantee – so I returned the pendant, ordered the correct color [white instead of yellow gold] and received my delivery well in time for my girlfriend's birthday present. So although I won't say they are foolproof, especially when the fool orders the wrong thing, but they are as close to it as you can get. 10 out of 10 as far as I'm concerned.