Susan S.

I rented property "Stunning Lake Front Cabin on 4 Acre Peninsula" in St. Helens Michigan. This place was filthy, mouse feces and urine everywhere, other renters clothing and bathroom toiletries left in the bathrooms, refrigerator full of used and open food and freezer held frost burned items too numerous to count... we contacted the owner immediately upon arrival and he said that if I was unhappy with the cleanliness that he would refund my cleaning deposit... We corresponded with text everyday during our stay complaining about the condition of the property. The last straw was finding mouse feces and poison under the sofa cushions and a dead mouse under one of the beds... The owners response to this was that his efforts to eliminate mice must be working... We traveled with 6 children 8 adults, one of whom is fighting cancer. The owner commented that he could not afford to clean the house the way we were expecting and that it had been cleaned one month before we arrived. The TV did not work, the playhouse was not opened, everything in the house needed to be cleaned and sanitized before use, especially the kitchen items... the sheets were dirty and had not been changed, they all had sand and hair in them... The toilets hadn't been cleaned, the bathrooms hadn't been cleaned... there was mouse feces in the kitchen drawers covering the towels and washcloths... The owner said that we should remember that we were in the woods and mice were to be expected... I never expect mice in a house or a cabin regardless, along with poison, dust, cobwebs, grease covered pots and pans, dirty refrigerator and then pay $3,335.00 for 7 days of unhappy vacation living... Just talked to Home Away after three phone calls to have Steve H. Tell me that Home Away has no responsibility concerning this matter. Home Away will not mediate and it is up to me to have any of my money refunded. When I asked him why this isn't made clear... no answer... This company is not credible and needs to be investigated... I asked Steve H... My next call is to the B. B. B. And then to an attorney... Oh Yes, I didn't get a contract! Perhaps that will work to my advantage... I fortunately captured the entire distasteful event on video, photo, and text... to include the dead mouse and the intermingling mouse feces and poison under the sofa cushions.