Susan R.

Net-a-Porter is my go-to website for online shopping. I absolutely love it. The selection of clothing and accessories is excellent. The website offers a variety of designers, well known and up and coming. Often, one can find interesting and unusual clothing not widely available at other retailers. I have been shopping with Net-a-Porter for many, many years and have NEVER had a problem with returns. My returns are processed immediately with credit issued within a day or two. Customer Service is excellent. My orders arrive the following day (I live on the east coast of the US) with no shipping charges. Each order contains a pre-paid UPS label for returns... really an excellent shopping experience.

I love the selection of clothing and accessories on Farfetch and have recently placed two orders. My experience receiving both items was flawless with one coming from a boutique on Capri and the other from a store in Minnesota... I live on the east coast of the US. HOWEVER, I knew exactly what size to order as my rule with this particular website is NO RETURNS. So, I am VERY careful what I order from Farfetch. I do believe, because of the way the website is structured, and from some of the experiences related below, that one can run into a lot of issues with returns. So, bottom line, don't order from Farfetch unless you are confident that you will not have to return your purchase.