Susanna R.

I booked a room online through getaroom.com It gave me a confirmation number and charged my card, but never actually booked the room. I was backpacking in a foreign country and was looking forward to a night with a real bed and shower after sleeping on buses, to find I and my traveling companions had no place to go. When I emailed getaroom, they had no record and said they could help me. They said I had to call them with my credit card information to get a refund because they had no record. I could not call until I was back in the states and received the run around via email and phone. Today I finally spoke with a supervisor and she said she would put the refund in the works and call me back later today when the process had begun, but offered no compensation for awful situation the company put me in nor the time that I wasted trying to find a place to stay, and getting a refund.