Susanna N.

We used VRBO to find an apartment rental in NYC and ended up with a company named CityKit that VRBO allows to rent through their website. I should have dug deeper when I made the reservation because after our really horrible experience I found reviews voicing very similar concerns to ours. The apartment was nothing like the pictures, it was run down, most of the amenities were missing and the unit heat went out the second night. We managed to get in touch with the office and they tried to do the right thing by bringing a space heater, but the "sup" who was actually supposed to come by and fix the heat never showed. Completely unacceptable and I blame both CItyKit and VRBO, as now looking closer there are many many complaints on line regarding CityKit but VRBO continues to allow them to rent on their site. I would never rent from CityKit again, they are completely dishonest with regards to the product they are selling. We only spent 2 nights and then moved to a hotel, seeing the other reviews it is pretty clear we won't get out money back for the additional 2 nights, but i won't let this ruin my vacation.