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Susan K.

2
Level 2 Contributor

Contributor Level

Total Points
482

4 Reviews by Susan

  • VacationHomeRentals.com

3/15/16

Because of new HA/VEBO service fee, I listed my property on vacationhyomerentals.com. Site worked fine with free trial subscription-lot of inquiries. Paid $269 for year subscription. Now inquiries are not being received or are received in bunches after being sent hours earlier.

After 2 calls to customer service, one in which I was cut off after being on hold 30 minutes, After recalling and waiting 20 minutes, CS made up a ridiculous story the delay was because I sent myself inquiries. I had a friend send an inquiry last night and I haven't received it. Yet.

Emails to customer service are not answered.

  • Amazon

3/7/16

With Amazon Prime, orders are delivered promptly and are always in excellent condition. Easy to use site and good selections.

  • VRBO

3/7/16

VRBO started charging guests a dubious booking fee-4-10%. This fee applies only to owners that did as VRBO requested and signed up for on-line payments. Good behavior is punished. Likely, by the end of the year, all listings will have the fee.

Book through vacationhomerentals.com or homeescape.com to avoid the fee. Look at a listing on VRBO and use headline words to try to find the owner's website. Look for listings sites local to a specific area.

  • HomeAway

2/23/16

This review is in response to the many other reviewers that were cheated by unscrupulous HomeAway. HA is headquartered in TX. Complete and email the online form for fraud division Texas attorney general. HomeAway has cheated so many people, both owners and renters or potential renters. They need to be reported to the agency that can put a stop to their illegal business practices.

Susan Has Earned 42 Votes

Susan K.'s review of VRBO earned 19 Very Helpful votes

Susan K.'s review of HomeAway earned 21 Very Helpful votes

Susan K.'s review of VacationHomeRentals.com earned 2 Very Helpful votes

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