Susan J.

Arrived at airport for flight on Frontier. Self serve kiosk for boarding pass did not recognise passport, credit card or booking reference. Went to counter, Frontier clerk found no booking for us. Clerk phoned Frontier head office who said this company is a scam. Returned home.

Wasted day.

Never again. I was at airport, boarding pass in hand, checked luggage and could not get though gate. I had been "taken off" plane according to British Airways. No explanation as to why. I paid £172 to get flight back to U.S. Not my local airport but one further away, doubling my taxi fare to $132. When I got home I found email from Priceline. Sent two and a quarter hours before an international flight i. E. when already at airport and checked in. Tried to contact you... Now when I take up issue as to why I was bumped from flight, the insufficient notice, Priceline tell me I accepted to pay £172 and to fly to different airport than the one closest to my house. I did not accept. I am a senior citizen and had nowhwere to stay, and anyway that day, the following day to my airport, all the same price and far too old to sleep in airport. I was FORCED to pay £172 to get back to the U.S. And other than email where are messages on cell phone and/or home land line. Difficult to post a complaint on their site too, very clever Priceline.

Stay away. And customer service made me wait on the phone for five minutes while they investigated. Call me back or is that wait time designed to make you give up?