susan h.

Our family rented this beach house from Stan White Reatly/Outer Banks Rentals.
Itas a disaster from the moment we arrived and found that our paid extra for lined package was not only not on the beds/towels in the bathrooms but not there at all. Called stan white after hours number and they had the company bring a tub of lines to us. took me 2 hours to make all the beds.no mattress pad provided for master bed. Then went to take a shower and found other peoples products in the shower-- so knowing the bath room wasn't cleaned had to clean both bathrooms. Then went to make coffee for the next day and there were gounds still in the coffee maker--cleaned kitchen. Vacuum was clogged so I had to sweep all of floor, piles of sand and dirt. Sticky stove top dirty dished in cabinets. Called stan white the nest day. They said theyd send a cleaning crew but as I had already done it-declined. They told me to come to their office to get a mattress pad,
Hot tub deck lights were all burned out. A/C froze up 3 times the last resulting in a complete failure where we spent our whole last day stuck there in the heat with the repair person. We had our dogs with us so we could leave them with a stranger. So we missed the last day of all the activites our family did. The property manager told us to file a compensation report. I did- listed all the problems was told I hear back. Three weeks later I called back at 352 pm, and was told by the same property manager that theyd have to call the owners and have have a staff meeting. At 415 the same day was sent an email saying no compensation. So all that got done in 23 minutes? No she Kristina Cifers said theyd had the meeting and she was unaware--- I don't believe that for a second. And stan white wouldn't even refund our cleaning fee. I wasn't expecting a full weeks refund I was only asking for 1 day rent back about $154. This was not worth the trouble we went thur. These are only a few of things that went wrong.
Renters beware Stan WHite is not a good caring rental company. Susan hilliard Gloucester va