Thumbnail of user susang81

Susan G.

Contributor Level

Total Points
162

2 Reviews by Susan

  • Houzz

5/6/20
Verified site experience
Reason I chose this business:

Love houzze

  • OpenSky

11/5/15
Verified purchase

It took the merchant about a month to send my top, and when it arrived in the wrong size, I reached out immediately for an exchange. They said 14 days had past and no exchanges were possible any longer! When I was finally able to reach, via back and forth email to open sky, they tried on my behalf... but the feedback from the merchant was I should basically - try to suck it up and wear a large and they would throw in 2 free scarves! I ain't havin' it sista!

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Susan! We are sorry to hear about the difficulties you experienced with this order. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into whether there is more we can do to assist you with this.

Susan Has Earned 2 Votes

Susan G.'s review of OpenSky earned 2 Very Helpful votes

Susan hasn’t received any thanks yous.

Susan doesn’t have any fans yet.

Susan isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user benitab56
Benita B. reviewed Houzz
3/27/24

Usually -- turnaround from Houzz is WAYYYYY too long. We'll see -- this states 1 week...

Thumbnail of user frocarvel.
3/27/24

So far so good, let's hope the item ordered is good quality and undamaged in shipping.