Susan G.

Pretty easy so far though none of my coupon codes worked so that's a bummer

I purchased this system Thanksgiving weekend with the understanding that there was a promotion for a camera to be included. I had the system installed mid-Dec. With my first bill, I was charged two $33.33 installments towards a $100 camera. My second bill had a third $33 charge. Since then, I have had numerous calls with customer service and the store where purchased. I have been given the run around. They are refusing to credit my account for the $100 camera even though all of my paperwork has it clearly shown as $0 due. Now I am on the phone with customer service AGAIN and I think they just hung up on me! I had ADT for 14 years with zero issues. I only changed to AT&T Digital Life FOR THE FREE CAMERA! The system itself works okay except once the alarm went off in the middle of the night because one of the glass breaks had a false reading. That was fun. I would not recommend this system to anyone