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I ordered pillows for my daughter's wedding reception 10 days ago and paid for 2 day shipping, which according to their email would be deliverered tomorrow at the latest. They haven't even shipped and the wedding is this Sat! To make it worse, I have been on hold for over three hours when I made 4 attempts to reach them at all different times of day. To be honest, I don't think they really have a customer service dept, they just wait for everyone to hang up. I emailed them 6 hours ago and have heard nothing. I'm very diassapointdc and frustrated at the lack of any kind of customer service.
Susan D.'s review of Zazzle earned a Very Helpful vote
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Paid an extra $37 for express shipping and it came 3 days later than it was supposed to.
Thank you for your feedback and we wholeheartedly apologize for the delay in your order. It looks as though a member of our CS Team has reached out to you via email. If you have any further questions or concerns, please feel free to respond to their email. Thank you.