Shopper T.

First I got my order messed up. Waiting 1.5 months for it to stay in "Processing." Called and they cancelled my order saying that they didnt have anymore in stock, and some reason the computer system did not stop me. They gave me 30$ credit for the inconvenience and told me it will not expire and it will apply to my next order. The person did not put it into my account, I waited and have to call back another time to get them to put it in. I tried placing another order today, and my $30 credit is gone. I looked into my account and it said it expired. I did a chat with a rep and they said they cannot give it to me and he made it seem i was stupid saying that I should have looked at my account which says an expiration date. I told him that i do not check my account for something that i did not expect to see (in this case, an expiration date) and he said he cant reissue it but he can refund me shipping if i order. So i said if you could refund me shipping, then you could refund me $30 instead. But no, he said there is no such thing as couresy credit anymore. I call BS. I cancelled my account with Hautelook. Rather save my money on more reliable companies that doesnt lie and actually ships out the stuff you pay for.