Susan C.

My daughter, a college student went out and had expected her ride to be $37.00 home as it had been in the past. As a result of you "price surge policy" she was charged $160.00! It was 1 am, pouring rain so she had no other options at that point or she would not have used Uber. The thing is, she and her friend never expected it to cost so much, and like so many other peopIe are stuck, desperate and are open to being gouged and taken advantage of. I have used uber as well for over a year and a half. My boyfriend also registered to become a driver but decided not to follow through. I am sad to say I disagree with your surge policy. I can understand a "surcharge"--even doubling the fare but this was unreasonable.
Needless to say, I will no longer continue to use your service and will in the future advise all of my clients (I own a hair salon and spa) not to use uber. I have spoke highly of your service in the past but can't continue to give a good or even fair review.