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I have found My Heritage to be a little 'one sided' in that after having a problem with 'Record Searches' I spoke to a representative from My Heritage who told me he'd extend my membership by 2 weeks as he was unable to help and he would need to refer my problem to another area. I then had communications with another representative of My Heritage about the problem and when I asked him to confirm the 2 week extension he advised me my Data membership would be extended by only 1 week and my Premium Plus would not be extended at all. It's the Premium Plus which is the one mainly used and now I've lost almost 2 weeks because of the problem I was having. I find this to be poor public relations on behalf of My Heritage particularly as I have been a member for several years. After all, although I understand My Heritage offers the opportunity to build our family tree online, if not for 'us' members adding details of various family members they'd have little to offer in the first place!
Tip for consumers:
Sooo, I emailed Dean as per his request and I've had no response from him as yet. I received a call from My Heritage on Monday night from a girl who confirmed receipt of my email. She said I'd sent it from a different email address from the one on my account (I have 2 email addresses) but not to worry as they could connect it to my account. She said Dean would be in shortly and he would call me later. As he didn't call me that night I emailed him again the following day.Still no call from him!
Delivery of my order was quick but I had doubts about the product right at the get go... I purchased Jean Patou 'Sublime' and Jean Patou 'Joy' eu de perfume. The 'Joy' smelt different to some I already had and the 'Sublime' smelt stale immediately. I'm trying to use the Joy quickly as I'm worried it might go off and the Sublime... well I can see that one going in the bin.
Although the prices were better than say Myer or David Jones, in the future I will return to these stores to purchase (they generally have specials at Christmas), that way at least I know I am getting what I pay for. I've unsubscribed from Fragrance Net but they still keep sending me emails.
Susan hasn’t received any thanks yous.
Susan doesn’t have any fans yet.
Susan isn’t following anybody yet.
Empty.
I searched for free and some Discoveries came up. When I tried to view the Discoveries it said I...
First they sell you a plan that does nothing and the rest is freeking expensive on to the plan...
Thank you for your review here on SiteJabber.
When a user purchases a subscription site or data, you are then sent a "Thank you for your purchase" email. Within this email is written the amount you have been charged and also the next charge date and cost.
Having said that, I would like for you to contact me from your registered MyHeritage email address to support@myheritage.com and place my name in the subject line. This will ensure that you are forwarded to me and I will assist you with this.
Looking forward to hearing from you.
Dean,
MyHeritage Team