susan b.

I ordered an item as a gift to a colleague. The device was delivered ahead of schedule. I thought this will be my first order and was thinking to get other items. But they sent a defective item which in the end I had to return. Return process was smooth. LBC helped me, then I waited for the refund and I requested for a bank transfer but they sent it through LBC remittance. The name on the remittance is incorrect so I called, asked them to drop my nickname and they asked for identification which I fulfilled as requested and was adv to wait 24-48 hours. I waited patiently and checked LBC after 48 hours but they voided the remittance and I had to call them back. Asked them to have it reprocessed and another 48 hours, after waiting for the new tracking number, its the wrong name again. So, again I called them, talked with a supervisor RAQUEL who promised to call back and personally will look unto this and said to wait 24-48 hours and will have payments team sent it to my bank account instead. Again I waited and on the 3rd day i thought the money is sent to the bank but still no money is sent back. I called them again already pissed off and was able to talk to CARLA who told me it takes 4-5 business days for a money transfer to happen through bank. Gosh, its not the year 1960, bank transfers happen in minutes. So still kept my patience and advised them I'll give them the chance to correct this, but still after the 6th day... no money was transfered. I called them and was able to talk to a JAIME, who is arrogant to challenge a pissed off customer to go ahead and have this company sued since they have done their job... well if the job is right then why do you have to redo a refund 3 times and you were not doing your job right MR. Because if you did, i wont be calling back. Then he said the refund was processed as an LBC remittance so they couldnt change it to bank transfer. And because I was at work, I had to hang up and wait for the tracking number. I waited for another 3 days and still no tracking number. So its been 4 weeks now, still no refund so I called them again, courteous Irish, again im giving them the chance, but I have already filed a complaint with SEC and DTI and waiting for a lawyer to handle this case since there are others who are being mistreated and is being given a run around. If you want to keep the money, keep the change too. I will make sure that the people in Germany and Singapore will get this message.