Bought a voucher for a cruise to Bimini. The cruise was cancelled and I booked another Bimini cruise. I was suppose to receive travel documents from PRIME CARD, the organization handling the booking. Travel documents confirming the cruise, with departure time and cabin, never arrived. Travelzoo said I was confirmed after checking with PRIME CARD but nothing was ever put in writing. PRIME CARD told me to just show up. I skipped the cruise and lost 120.
Hi Susan,
Please contact us at crush@travelzoo.com so that we can look into this matter further.