I've been going back and fourth via email on Paypal. Obviously the shipping charges back to China is insanely crazy for a refund. In my case it will be nothing since my company does international shipping. The customer service rep from the company does not respond but I did a dispute on Paypal and finally heard back from someone. Bottom line people its all Asian size which is half the size of US. Even if the size chart says the conversion its incorrect. BEWARE the size is very small and quality is what to expect from another country.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
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Best regards,
Roselinlin