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I placed several orders with Zulily over the past year. I understand the lag in shipping and I am ok with it. However, twice they sent items which did not meet my size selection. Since the site is insistent on NOT taking returns, I emailed them about the wrong product and that I will not order anymore as they do not take returns. I was not satisfied with the reply I got. They were willing to take back the item I purchased (which was appreciated) but I am supposed to take care of shipping (when they are at fault, why do I need to do that? And I already paid to get this item shipped to me) and they will only issue a store credit. I am holding off on ordering from their site, although I really love many of their items as well as the price. Shopping on their site can get pretty addictive if you are patient enough to wait for your order to be shipped
Tip for consumers:
Unless there is a serious defect in your order, they will not take returns. Be prepared in those cases to make a return on your own charges. Keep all the tags, bags,receipts to include with your return. Be prepared to accept store credit.
Sun A.'s review of Zulily earned 3 Very Helpful votes
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