Summyia I.

Looking for a tenant to rent a room and placed an advert on the site.
Firstly the newer profiles you cant contact if you dont have a paid account.
Once you do go with the paid service it is of no help.
Not much response, contact details are not correct always and more over not alot of new profiles. Keep seeing same people time and again.
If they claim to have alot of users on the site they can also offer guarantees that you will find a tenant from there site otherwise will get your money back
Honestly i got a better response from gum tree and facebook than this site. Waste of time and money and no reuslts.
I am finishing 1 month and now the next month will start on there extend policy but it is of no use if you dont have any proper matches. Get your act right flatmate.com.au

Over the easter break i thought of doing some online shopping with ozsale and spend a fair bit of money thinking amazing deals and look really nice in pics. Made my husband go on to the site and ask him to get some things for me even and dragged my sister into it also.
Just imagine what a great experience it will be when you receive an it item which has tears and stink like it is been taken out of a dumpster, another item had alot of stains on it, another item even though said the right size does not fit you and than on top of all the ones you think are ok visibility are of poor quality and materials.
To contact there customer service is a long process also, you fill a form and get an auto reply back, than they say that there is not much refund policy to claim that you need to send pictures to an email rather than go on the site and upload them. If you need to return a faulty item pay for your own postage.
They can get a lot of customers if they have what they claim they are selling, surely lost 3 buyers. Considering they claim to have such amazing deals they should also have the back to have proper return or exchange procedures and appropriate return postage offers like most websites

Came across easyroommate.com.au as i was looking to rent a room in my property.
The site showed potential options but was unable to contact them without paying for an upgrade. Once upgrade done i found that there were very less contacts with proper details, very few responses to the email sent. Most of the site is filled with flatmates who have incomplete or really doggy details.
I have gone through there customer satisfaction guarantee and basically it is also a complete non sense. Sign up pay money and if don't get a tenant we will renew your service for a month.
There is no mention on any thing about what if there is no response to your advert placed or the details of the member you have are not correct or complete.
Moreover the search criteria to narrow down the searches does not work. I search for females and it gives me details of couples, men etc.
Considering people are putting their property for rent is to get some financial stability not be ripped of by sites like these. I don't mind paying if it results in an outcome but this is utter nonsense, the keep sending you matches which are completely opposite to your requirements it is just a waste of time and efforts to look for individuals whom seem legit and than the details are incomplete or near to none.
My advise is stay away from this site and don't pay any money at no condition.
I think if you are paying $49.90 for a service you should get proper commitments from the company

In response to the reply from easyflatmates
Hi thanks for your prompt response and action.
In regards to your explanation, i am sorry but i respectfully disagree.
My ad has all the information a possible tenant will need when looking for a property.
Like any real estate ads which specify smoking, non smoking, pet friendly or non pet friendly, for a couple or family, i have made the listing as through as possible. Giving my preferences as well as what the basic expectations might be in the house hold.
Considering Melbourne has a population of over 4.4 million there will be a few suitable matches to my requirements.
Moreover as your website sole purpose is to find flat mates or accommodations i think common understanding will be to have all people from all race, culture or believe to look for options and advertise there.
The same ad has also been posted to other online platforms like gumtree, facebook, realestate and uni housing sites and i have received much better response in comparison to what i had from your site. If it is a paid service i think my expectation is fair.
Lastly if i had had a chat with someone with in your business i would have been advised not to go for paid advertising or i would have been given a heads up on low results, its quite hard to find where you have the contact us tab on your site. From what i can see first you have to go to FAQ than surf through the topics to find which one is relevant and than there is a contact email provided on that page.
People can contact me for free after 7 days but for me to even look at other people details or contact them myself i still needed to pay for your service.
In other words i can understand your point of view but as a user experience you can see what my complaints and concerns are and how as a paid client my expectations are not over the top.
I do appreciate your response and refund but if there are some restrictions on possibilities of finding enough or suitable matches i will recommend you mention them in your terms and conditions, FAQ or some where on the site. If you are intending to have paid clients than you should also have some ways to verify that the person when placing there details i putting correct information like Male rather than couple as your is a platform where both the tenant and the landlord are in a vulnerable situations, both the parties are strangers and looking to either move in to someones place or allow someone to move in theirs. I am not saying that the users are not genuine or good but there are alot of people who can be harmful. I think as a website you should have some social accountability and that can only be if you have rigid measures on the site.
Thanks again and please know i will like for your company to succeed and i think this constructive feedback is in no way religious or bias