I ordered a 2012 model Sony Handycam on 8/18/2012. I received an email with my order number, but the product name was not mentioned. On 8/21 I contacted them because I haven't received any shipping info (on their web site they said the item would be shipping in 1 to 2 days. The person I talked with asked me if I want the item in Chinese or English. When I said "English," he said it would cost $500 more. Nothing made sense. I cancelled my order immediately and checked my credit card activity. This web site should be shut down.