Suki B.

It has almost been a month that I placed an order. I have ordered from them for over a year with no problems. Recently (in october) i placed two orders. The first came on time and with the items. The second was late and the items in the package were not even mine. I have asked for a refund numerous times. I reported them to econsumer. I major in business and I know our rights as consumers and I know international business laws. Every time I ask for a refund, they do not respond back. I have asked 6 times now.

(UPDATE) 11/9/15 drawing close to a month since I placed the order, I received an email saying they would refund $10 and a 5% coupon. I find this as a kick in the face. I spent approximately $28.69, never received my items, and offered to ship the items I did receive back to China, out of pocket, so I am still in shock they said that.

(UPDATE) 11/12/15 I was finally able to resolve the issue about a refund. Spoke with Ms. Linda in customer service and she was able to come to a solution. This is the person to talk to in customer service. This is the person who helped resolve my issues and address my concerns. I decided to receive half of the amount I paid and just keep the wrong items. It works out because I don't have to come out of pocket to ship these items back. Dresslink is now regaining my trust and I am sure I will continue to do business with them once that trust is regained.