Sue T.

If I could post this review without giving any stars I would. The product sizing is not consistent. But that is beside the point, if I don't like a product I simply won't order from that company again. With Adore Me I don't even have that option. My credit card was charged twice for a "store credit". The first time was my mistake because I didn't choose to "skip the month" (which, by the way, is ludicrous! What other company rges your credit card behind your back for NOTHING?!?!). I tried to cancel my account with Adore Me via email, however I was told that I needed to call. You can't get through to this company via phone... the perfect scam. At the beginning of December I selected the "skip a month" in time and a few days later got a notification that my card was charged anyway! I submitted again for a refund and immediately called to close my account with Adore me. First I got a busy signal, then when I got though there was a message claiming a high call volume and there was a wait time of 12 minutes. Well, which is it? A busy signal or an automated system putting callers on hold, it doesn't work both ways. Obviously this is a prerecorded message designed to keep people on hold until they give up.

I want my account closed. I want this company to stop charging my card.

Edit 12/9/14: I recieved a confirmation email on 12/7 that my card was refunded for the store credit that I had opted out of. When I double checked my account this morning I saw that a refund has not been issued. I contacted the claims email address about my problem and this is the response I got:

AdoreMe Claims
8:31 AM (7 minutes ago)

To me
Hello Customer,

Thank you for taking the time to email us. If you have sent an email request for a refund of your store credit you will receive a separate email response within a week.

If you have any questions or concerns please contact customer care directly, as this is a request platform only. Unfortunately replies to emails are not monitored and will not receive a response.

Have a great day!

Best Regards,

Claims Department

I did not reply to an email... I forwarded the refund email and my response to their *******@ADOREME.COM. It is listed below to another dissatisfied customer as a means to contact the company, but obviously these people are only out to scam you out of your money because they will not reply via email and will not answer their phone.

Contacting my bank's fraud department shortly.

Edit 12/11/14: In response to the reply by Adore Me; I did "skip the month" on December 1st - I distinctly remember having to answer the multiple questionnaire as to why I was skipping the month, I then received an email on December 6th stating that I had a store credit waiting for me, and indeed my credit card had been charge.

You're company is a scam. Instead of a "skip the month" button you should have an opt out button. At the very least you should should give your customers the ability to remove their credit card info from your site. The very fact that you don't implies how shady of a company your are! I will not be ordering from you again, ever. And because you have been so unhelpful in regards to closing my account I have contacted my bank and closed the account you have on file. Go ahead and try stealing from me again.