We had a horrible experience with HomeAway. They also don't accept negative reviews of the properties. I stayed in the Salzburg castle with my sisters at the end of June. The owner Christine very rudely told us we could not stay there as she double booked it, even though I confirmed with her an hour before. There were also 84 steps after reaching the top of the funicular which was not mentioned in the property description. And ALSO, the owner Christine has a room in the apartment and she comes and goes as she pleases.