I worked with a tutor who was wonderful and I worked with another who was not so wonderful. I only worked with the bad tutor for about 20 minutes online. Although I had explicitly stated what I needed (our correspondence is in writing), he accused me of not being upfront with him and being too low-level to help (he did not charge me, as far as I know). I called and spoke to a friendly representative who sent me a list of tutors and stated she would note the bad tutor to her supervisor. I am a "nontraditional" (aka old) student who has been out of school for a long time, so maybe I am a slower learner, but I have been working really hard to be successful (I've gotten A's on my tests). I felt insulted and humiliated by the bad tutor's comments/attitude. As I stated, the first tutor was really great (it's been a while, but I think he was from WyzAnt), so I don't think the bad tutor is representative of their tutors. Even though I had a bad experience, I would still recommend the site because there are kind people who are patient and understanding out there. Don't give up, even if you're old and slow!