Sue K.

The selection from checkout was hard to figure out, shipping

I am now boiling mad. I've read the reviews for Zulilly... apparently my experience is not unique. And I have not heard back from anyone. Here is the email I just sent to customer feedback.

To: *******@zulilly.com

I've decided to forward a message I just emailed to customer service.

I am from Seattle, my experience with Zulilly.com has been dismal, your website states:
How we're different:
We work with thousands of different brands and we don't store inventory. Working this way helps us keep prices low, and it means we can offer fresh products every day. Our usual time from order to shipment is 10-14 days. Perhaps you should say something like... Our goal is to have your order completed within 10 - 14 days. Your experience however, might be different.

Here is the email:

ORDER #s

Hello,

I'm emailing to try to get shipping information.

My order(s) were placed 10 days ago, and so far I've received one item. (Which by the was was disappointing, I considered returning it but frankly, I have little faith in this. Com)

Last week I called to try to get an idea when my purchases might be processed. The representative was very polite and stuck to the script but was not able to give me any idea on what to expect/when.

I told him that I shop almost exclusively online because we live in the country and our options are very limited. We discussed your immediate competition, Amazon and the stellar service they give. He pointed out that I'll save a couple of dollars per item through Zulilly. Whoop, whoop. Big deal.

The three above referenced orders are pretty good sized orders... having said this, unless I can get some specific information about when I can expect delivery, I can tell you, I will NOT shop this online store again.

As I previously stated, I have considerable experience shopping online and have NEVER experienced anything like this. Put yourself in the shoes of your customer. You've just ordered quite a bit, and you are eagerly waiting shipment. Tick-tock, nothing. You call customer service to be told in detail how Zulilly works and the bottom line is... we have no idea when you will get your packages. In the future, you will want to consider shopping for the upcoming season, not the season you are in. WHAT?

Guess what folks... it's 2015. Not happy, not satisfied... Just looked at the order status, once again... no movement.

This is ridiculous.

Sue

6/22/2015: Follow-up

I finally received a partial order over the weekend. Leggings are fabulous and shoes adorable. The other items are as others have stated, cheaply made but doable. They will maybe make it a season, so the price is appropriate. I may use them again for shoes and leggings... customer service (the actual servicing) is poor at best. If you choose to use Zulilly, be prepared. Don't spend a lot because if you don't get the item, it's no great loss. If money is tight, DON'T.