I personally do not care for Kohls online or the physical stores. There are a variety of reasons. First, they are over-priced. They seem to think that when you can get the exact same product elsewhere for $30 less, you're getting a good deal. And their stupid Kohls cash is a gimmick who's time has passed. They now have a short deadline on using it before it expires. So I never get a chance to use it. After I've shopped there and bought things, I'm not back a week later buying more. All their gimmicks could be dropped and just honestly low prices would bring in far more customers.
Next, for God's sake, give the same old dry advertising a break! Don't you ever write new copy. I've been going to the local Kohl's store for more years than I care to count, and they still have the store loudspeakers belting out, "do you know this store is LEED Certified?..." and they go on and on about that. I'll bet I've heard that pitch a thousand times. Do they think we're morons who have to hear it over and over and over for years? They say all the environmental things are good for us and are free to the customer, but check their prices and you know it's not. I'm not saying the things they do aren't commendable, because they are, but why beat the same drum for years?
Ordering online... what a crazy thing. First, I order on tons of websites online and never have a bit of trouble, but try to order from theirs, and it's a nightmare. So I went to the store to place an order... I shouldn't have to do that... the store should carry the items. They sell Jennifer Lopez jeans and never, and I mean never have size 8 in stock. Really? That's hardly an odd size. So I tried ordering two pair from the kiosk. They shipped them and guess what? Each pair can vary in length by 2 inches! I know because I only buy that brand in boot cut style. So the two pair came and were WAY too long... when I know some of them fit just right. I have quite a few pair that do. So then I have the hassle of taking them back to the store. Shoes are the same way. They never have my size. I went today and looked at four different pair of shoes and not one of them was available in my size and the associates that work there said they have no control over what comes to them. How idiotic is that? They lose tons of money by not having the merchandise in stock. I've gotten to where I avoid the store at all costs if I can.
The people who work there are generally the nicest people ever! I don't fault them. But the store has a lot of work to be a go-to place in my opinion.