Stuart H.

IF I DIDN'T KNOW OTHERWISE I'D SAY THIS COMPANY WERE A BUNCH OF SCAMMERS!

Firstly I thought they were Kasperskys technical support line as they are advertised - this is incorrect. After failing to connect with my computer (which I'm now glad they couldnt) they advised me that I would need to pay their 'Microsoft Expert' nearly £200 for a years service contract with them just to sort out which in the end was the removal of simple adware that was stopping the installation of the new Internet Security Package.

The female technician was pushy and insisted she knew better than me which was interresting as I told her exactly what the problem was (NSIS Error) and if she had any knowledge whatsoever she would have known how to fix the issue. After telling me it would cost nearly £200 to fix the issue, In short, I told her to 'poke it'. After a little bit of research on NSIS Errors and installation of free malware removal, I solved the issue and installed Kasperskys new Pure 3.0 package without needing Guruaid to take £200 from me for a years servicing.

I wonder how may elderly or computer illiterate people fall for this companies apparent wealth of knowledge and expertise? There is a name for people like this - Scammers!

DO NOT TOUCH GURUAID WITH A BARGE POLE! THEY ARE NOT KASPERSKY TECHNICIANS AND I WONDER WHAT THEY ARE IN FACT QUALIFIED TO FIX