I had a huge problem with getting kicked off the surveys from them over and over, I Emailed their support about it and waited a long time for an answer. I finally got a reply about it, and they basically said "Tough crap, that's how we do it." And without the surveys it takes a long time to get $5, which I attained through the SwagBucks TV app on the iPhone and iPad (which had all sorts of bugs and such). I redeemed my points for a $5 PayPal gift card, it took them 10 days to Email a $5 code for Amazon. I Emailed the support asking them to change it to what I requested, and they said no. Also, if you rack up a bunch over time to make it actually worth it at all, and then they ban your account for "cheating" when you did nothing of the sort (which I keep seeing in other forums), you did all of that for nothing. It takes a long time to rack up these points, and it's quite frustrating at times. If they weren't dishonest, it would be nice to make all that extra money for online purchases and such in your free time, but alas, they are dishonest, and I am canceling my account.
I am using Bing Rewards, which can make you a little over $5 a month for online purchases, just for searching stuff on their site and it's only a short bit of time, easy, and not cheating or frustrating at all so far (I'm fairly new, about 2 months) so I would recommend it if you're looking for this sort of thing.