I don't give 5 stars easily, but VerizonWireless has earned it in my book. I live in a remote area and Verizon was the first service offered here back in the previous century. I've never had any other service so have nothing to compare with but, I am compelled to write this review after what happened this week. I had a family emergency that caused a flurry of text messages for many days. Most were group messages and those count more toward the allotted amount per month. I received a text alert the other day informing me I had gone over my 250 limit for texts, so I got online to see what I could do. It indicated there, that I could upgrade to a plan that could then be back dated to cover the overage I had. I had several other questions about usage and what my options were, so I decided to call them. I got a very pleasant rep within a few minutes who proceeded to blow my mind. Long story short, there wasn't a plan available for me to upgrade to, that would cover the text overage so, she worked something out where my account was credited back the additional charge ($45 for 25 texts over limit... ouch). I thought "how cool is that?". But then, she points out that I pay for 2 gig of data and NEVER get close to even using one. She suggested that I change my plan to one gig a month which saves me almost $40 per month.
I am so impressed with my experience where the rep was able to resolve my problem, credit my account for overage use and reduce my monthly costs without me even asking for it, they deserve 5 stars in my book.
Can you hear me now?