Steven Y.

I lost my credit card, so I had to update my cc info on their site. I get a "site error" response. I try different credit cards, it doesn't work. I call up my CC company, tranfsferbigfiles.com has not charged my card. SO, the problem is on their side. I try to contact them through their customer service email, I get no response. It's been about a week, and I still can't process a payment, so a lot of the files I received from customers, I can't access. I was a loyal customer, but it seems as though their company is about to fold. If they can't process CC payments, something is really wrong.

I am not a bride or a groom, I am a wedding vendor that has been forced to own a storefront that I do not want on the knot. A vendor on the knot who owns a storefront can actually pick and choose which reviews they want to show. So if they get a horrible review, they can choose purely to hide it.

I was approached to advertise on the Knot late in December 2014. Their price was $190 per month. I spend about $300 on Search Engine Optimization (SEO) already which is very effective so I was very hesitant to increase my budget. I was promised by the sales rep that I could cancel at anytime. This sounded fair.

The advertisement did not work, and when it took the time to cancel my account, I could not find anywhere online to do this. More so, when I tried contacting them via email, I did not get a response. So I finally called them and told them my story. They said that by contract I was locked into an advertisement agreement for 12 months. Really?

I did not get any contract, or email. The Knot then sent me a their contract they had on file. It did not look like a contract, there was was no place for me to sign, no place where they had to sign. It was purely a receipt saying were charging your credit card $190 every month, and if you don't respond within 3 days of receiving this email, it means you agree to our terms.

What?

The Knot justified this by saying, facebook and cell companies operate like this. No, they have terms and conditions which you have to agree by either checking off a box and then submitting an electronic signature. Just because I did not respond, does not mean I am okay with everything.

I told the Knot, if I were to lock my customers (brides), into a contract like this consumer affairs, the Better Business Bureau, would be all over me. Could you imagine if you just failed to answer an email, you would be locked in a reoccurring bill for 1 year?

This is almost as bad as a gym membership you don't want. Except getting out of those is very easy now, and there is a contract that you actually sign.

I am sure the knot works for some vendors. But I have talked to other friends of mine who are stuck as advertisers on there... They are not an honest company to vendors, or brides...

Featured Vendors - are paid positions. For all they care, a featured vendor could be a fake company that doesn't show up to weddings (they do exist in hawaii)

Reviews are filtered, by the vendors...

If you advertise long enough and get 10 or more positive reviews, which is very very easy, you get a badge that says you're a "best of the knot" vendor. Which is b. S. Any company can get 10 good reviews.

My company can be found at dreamweddingshawaii.com And I will write a full article on why the Knot is a horrible company.