Steven L.

China Buye = The worst costomer service I've ever had. I purchased a phone from them that arrived dead on arrival. Not working. They still will not replace it unless I send them more money.

Here's my conversation with them over a months time. As you can see it's a total joke.

Me: I received a defective phone. Does not work. Please send replacement. Thanks

Staff: Sophie
Dear friend, very sorry for this problem. Please kindly run out of the battery and then fully charge it about 12 hours. If it still doesn't work, could you please kindly send us an video for checking? You can send to my email: *******@chinabuye.com. Please kindly mention your order number and main issues. For any inconvenience, please accept my sincere apologize. Best regards. Eileen
Please rate this response

Me:
Hi, as requested I've included a link to a video showing the problem with the m1 phone I ordered. In the video I show my green m1 phone is working (I bought this one last year). The black m1 phone I purchase from chinabuye two weeks ago powers up but never connects to the sim network. I've tried multiple sim cards and searched for network but it never connects to network. As you can see the sim works in my green m1 phone but not the black m1 phone that I just purchased. Please advise. Thank you.

Staff: Sophie
Dear friend, could you please kindly try some more place? How about we replace you a new at 15USD? For any inconvenience, please accept my sincere apologize. Best regards Eileen

Me:
As you can see the black phone that I just purchase from you is defective. It does not detect sim network on ANY SIM CARD. I've tried three sim cards now and it does not register a network of any kind. I've spent a week now and it does not work and it has never worked. It is defective so I should not have to pay you any more money. Please send replacement. Please see attached images. Regards,

See attachments

Staf: Sophie
Please confirm me you use 2G or 3G sim card? Sophie

Me:
Hi Sophie, I use two different Sim Cards. Both are 3g I believe. Both sim cards work perfectly in the Green M1 Phone but both do NOT work in the Black M1 Phone at all.

Staff: Sophie
So sorry about this, could you try to repair it in your local city then we can give you some discount, ok? Mini

Me:
I don't understand. I purchase this phone from you and it's defective... I doesn't work... dead on arrival. Now you want me to pay more money to have it fixed? Repair costs will be more than what I paid for the phone.

Staff: Sophie
Okay, friend, how about we replace you a new and you may need to pay half price we can also provide you a tracking number. Hope it will be okay for you. Eileen
Response Rating: 1

Me:
I am happy to send the defective phone back to you but I won't pay for return shipping as it is a defective product you shipped to me in the first place. Apparently you're not willing to resolve this issue without further cost to me, the customer. Please just refund my purchase. Thank,

Staff: Eileen
Dear friend, could we resend you a new which you may need to pay 10USD? Or you can choose some item about 30 USD in this link: http://www.chinabuye.com/product/points/redeem and you just need to pay 10USD. Any suggestion, please let me know. Eileen