Steven G.

I ordered their inversion table. I attempted to cancel this order prior to shipping. Since it had already shipped, I ended up receiving it. I planned to refuse delivery, but could not be home when it was left at my doorstep. I made multiple attempts to acquire a return authorization/tracking number through telephone and emails. There was zero customer service anytime I mentioned wanting to return the item.

I was finally able to get someone to help me with the return until they told me I was 3 days over the 30-day limit for returns and they would not give me a credit. I could be more understanding if I had been using the product. This, however, was never opened.

I informed them that had they responded to any one of the multiple attempts I had made to get the required information for a return that the table would have been returned within the limit. They still refused. I asked to speak to a supervisor who was conveniently unavailable. Now I am stuck with an unopened box that contains a product I won't use for which I paid 299 dollars.

I would not and will not recommend this site to anyone. Their customer service sucks.