Steven F.

I have recently purchased the iMac 27" Retina (save yourself a lot of trouble and don't bother). Within two weeks there was a crackling sound from the bottom of the screen area. Further investigation found that it was possibly coming from the main power supply or fan as it only made a noise when the screen was on.

After many unsuccessful attempts to book an appointment over the phone (two weeks of trying) and over the Internet, I was forced to travel to Cardiff to visit the store.

A week later, I had my appointments Brent to see an Apple 'Genius', where they invented that name from is beyond me as they didn't have a clue. They took the unit from me and said that it would be 3-5 days to fix the unit.

I have tried to call the store for an update but they never, EVER, answer. Instead, I am diverted to the Customer Care centre in Ireland who also cannot get through to the Cardiff branch. Although on one occasion Santa's little helper did get through but he failed to get an estimated repair time for me.

When you pay over £1,400.00 for a substantive system, you don't expect it to pack in within the first few weeks. Even if it does, as we all know even the best products can fail prematurely, it goes without saying that the customer after sales should be such that you can expect to be dealt with in a professional and timely manner.

Apple, you fall far short of this and I am very disappointed with your unacceptable after sales care. It can be likened to that of a 'ROGUE TRADER'

Yours,

One very upset customer.