I advertise 11 condo's in an Ocean vacation location in the US. I have very good response from renters, selling out every summer. HomeAway customer support is very good. I do have some issues with them, but nothing serious, they work hard and try hard to accommodate. I am sure some have bad experiences due to a poor rental choice, but most home owners work very hard to make their guests happy, I know we do. It is a bit distressing to see so many 1 star reviews. The problem with a site like SiteJabber, is that all the negative experiences get reported but not the positive ones. The positive experiences see no reason to report a problem!