steve E.

I guess I'm one of the lucky ones. The Herman Miller Mirra chair I received was actually okay, minus the scratches on all surfaces. The open box description should include "and dragged behind a truck". I am picky though. From a distance it looks okay and doesn't stink of chemicals or smell like a 7 layer burrito. The picture in their cart showed the Mirra chair with tilt seat adjust and back lock. The description said fully adjustable. When I got the chair there was no tilt and lock adjusters on the left hand side of the chair. As soon as I talked to the sales rep I knew I was being "handled". He told me none of their Mirra chairs have this options. I have decided to keep it for now. Shipping it back from WV would be well over 100.00 I found the missing part on another web site for 40.00. All in all I'll be into this chair for a little over 500.00 still a couple hundred off, but the warranty from them is useless. If the chair holds up, I did alright. All I can say is pay the extra money and go with a authorized dealer. This transaction went okay for me. I also could have gone very wrong. Stay away, don't be fooled by their slick web site. They are terrible!