Steve C.

When it came to buying a new bike, I have always been someone who believed you always got the best service from your local bike shop. I need to refine that claim by adding Bikesdirect.com. I recently ordered and received my first "fat bike" from them, a Motobecane Night Train. I had originally pre-ordered a different model, but decided to switch to the Night Train when one became available. The folks at BD were extremely accommodating and quick to answer questions both via email and voicemail. The transaction transfer was seamless and the bike was delivered quickly. I had a small issue with a bent part due to shipping damage, but BD sent out a free replacement the same day I made the call. The bike functions flawlessly, is better equipped and cost less than half the price of the bike I was looking at in my local shop. I honestly couldn't be happier. Thanks BD, job well done!... SC