steve b.

Here is a transcript of my conversation with nastygal advisor "jennifer"
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One sec, we're connecting you to a Nasty Gal agent.
You are now chatting with 'Jennifer D.'
Steve b: hello
Jennifer D.: Hi! Thank you for contacting Nasty Gal! My name is Jennifer D. How may I help you?
Jennifer D.: May I have your order number please?
Steve b: xxxxxxxxxx
Steve b: or xxxxxxxxxxx
Jennifer D.: How may I help you?
Steve b: I paid for the shipping, however, when the item was delivered, the man from ups said I had to pay an extra 30 pounds sterling
Jennifer D.: It looks like you were asked to pay a COD for taxes charged by your Government. This was not for shiping
Jennifer D.: We do not charge tax on international orders but your Government can when it arrives
Jennifer D.: This tax does not go to us but your Government.
Steve b: this was not made clear at the time I purchased the item
Steve b: why was that?
Jennifer D.: There is as customs notification in check out.
Jennifer D.: It states: Customs policies vary from country to country. All applicable customs fees, taxes and duties are the responsibility of the customer.
Jennifer D.: It is also listed on our International Shipping Page
Steve b: This is totally disgraceful
Jennifer D.: Since we do not charge or collect these fees we have no control over them
Steve b: And extremely misleading
Steve b: I have bought things from China and the United States before without this
Jennifer D.: If you would like I can look up your Government's Customs office contact information as they are the ones that have charged you not Nasty Gal
Jennifer D.: I am so sorry. To find out why they charged your this time you would contact them directly
Jennifer D.: Would you like their contact information?
Steve b: You should have made this clear - I am a consumer, I am not a business, people buying clothes from websites believe they are paying their final amount
Jennifer D.: It is on the site and in check out
Steve b: Just like airlines do not ask you to pay airport tax when you are boarding - they factor it into the overall price
Jennifer D.: You would not have been able to place your order with out acknowledging the customs notification
Jennifer D.: I am so sorry would you like your Customs Office Contact information?
Steve b: I am going to find every fashion blog I can find where your stuff is advertized and point out to their readers what scamming bastards you are
Jennifer D.: Nasty Gal does not accept that sort of language. This chat service is used for assisting customers on the site. I will have to end the chat now.