steph w.

Aaaarrrgghh! Believe me, this website is 100% GENUINE, the real deal, bbbuuuuutt the customer service is TERRIBLE and the website has more faults and glitches than any i've ever seen! My boyfriend ordered me a £200 pair of boots from this site on 14th december, after reading that you must order by the 15th for GUARANTEED xmas delivery... but they didnt come for xmas, infact by 10th Jan they still had'nt come, and i still didnt even have a shipping number and when we tried to log in to the account we created, we got several responses, including 'the account doesnt exist' 'you have no orders on this account' 'unknown email address' blah blah blah... very frustrating! And when you try to call them you get either nothing, or a very unhelpful impatient rep who doesnt understand. So i cancelled the order through pure fury, and reordered from cloggs.com, a website i found through the counterfiet education on this site (the only decent thing about uggaustralia.com!) the boots arrived in 2days much too my satisfaction, and in the mean time i had finally got through to a rep for ugg and asked for a full refund, which i was told i would recieve in up to 5 working days which takes us to the 15th Jan, and believe it or not, i still haven't received my refund and can't make contact with this damn company! Gggggrrrrrrrr! I have received one email in reply to my 4, saying they will investigate my claim and notify me of any updates. In my eyes there is nothing to investigate. I have my order confirmation andorder number, all they need to do is look to see that my order was cancelled, but not yet refunded... how hard can it be?! On several occasions I have been promised a returned phone call by the end of the day, and received NOTHING!
I have threatened, begged and reasoned and i am at my wits end! What shall i do, is there any way to get my £200 back through a small claims office?
To summarise... DO NOT use this site to buy your boots only to research authenticity... yes its genuine, but so are about 50 other online retailers, which are listed on the counterfiet part of uggaustralia.com!
Rant over!