Steph K.

I placed an order with TDM in early May for an event at the end of the month. I waited patiently for about a week and a half for my package, at which time I was informed that FedEx has sent the order back to CA (from Virginia), because of a "bad address". Now, I've never had a problem with my address before, so I found this odd. I called and the company was quite nice about it, offering to reship to another address once they received the package back. Well, that took about two weeks, at which point my event had already passed, but I still wanted the clothes. They shipped to my work address, and again, the package was returned for having another bad address, and the package was shipped back to CA again. I offered to give it one more try, and the people at TDM said they would ship it via USPS, since they had "recurring problems" with FexEx. Well, I got a call today saying that in order to send it again, they wanted me to pay the shipping costs a second time. I told them I thought that was ridiculous given how long I've been waiting and the multiple delivery attempts. Without offering any other solutions, I was told that I could cancel the order and get a refund. I was shocked that the company would be willing to lose a customer and future orders (which i had in the queue- over 150$ worth!) over a measly 5-8 dollars in shipping. I wont be using this company again, as there are plenty of places I can get cheap clothes that wont take a month to arrive. If your company has "recurring problems" with your shipper like TDM with FedEx, then maybe TDM should look into a new shipper! Facebook will confirm that others have this problem as well. Buyer beware.