I get nervous when needing to call out a washing machine repairman. So I decided to do it myself. The cost was stated up front and the expert got back to me very fast so that I could make the necessary repair, which ended up to be easy after being told what to do. Also, the expert stated things in a simple, uncomplicated way so there was no guessing. I would call again. But I don't want a long term contract with them. Just pay as you go.