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To cut a long story short:
Bought Costume National jeans on final sale (20/5/16)
Their policy states they will not accept returns on final sale items (no mention of faulty goods in this statement)
Cost -£196
On arrival i found the zip to be faulty - broke in other words
Informed Ssense within 1 hour of receiving the item
Asked to send photos by them - I did
Their resolution? To offer me a 10% discount on a faulty item - thats £19.40 on the £196 i has spent!
Irrespective of whatever reply they post BELOW i have received no other satisfactory offer or resolution! AVOID! AVOID! AVOID!
UPDATE: thanks to the lovely Katrina i have now had a full refund and my faulty good was returned free of charge. My review now reflects this - nice to see a business listening to its customers.
Stephen W.'s review of SSENSE earned 8 Very Helpful votes
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Hi Stephen - Our Customer Care team informed us they've reached out to you and resolved the issue. Feel free to PM us if you need anything else. Thank you!