They said they'd issue a refund after they couldn't unlock an iPhone. They said they could do it, but then couldn't. That was a fail. They gracefully offered a refund, but I had to hound them to get it. I'm not even sure if I got my refund b/c they gave it to me or b/c I initiated a customer dispute with my credit card. I would rather not deal with this company for an iPhone unlock. Due to my experience, I won't trust them with my upcoming Android unlock either.