Stephen S.

I've always enjoyed working with Tire Rack; just sorry I can't find my old account log in!

Buyer beware. You are on your own with this site.
I had one transaction that was bad all around. I won an auction for an antique figurine from Kavanagh Auctions in Montreal. It was described as wood, old, paint loss all over etc. The figure was in the photo standing on a base, both feet grounded.
It arrived and one foot was not attached to the base and thus will not stand. It swivels 360 around the other foot. No such damage condition was described in the auction description.
I emailed Invaluable several times and received no response whatsoever.
I then emailed Kavanagh with Invaluable copied on the emails and nobody responded to those emails.
I then telephoned Kavanagh several times, finally reached someone who said "Let me consult with my business partner and I'll get back to you." After several days when he did not get back to me I called him again, and he said, in effect, "its old; you didn't ask if it was broken; and maybe it broke in shipping and that's that."
So, in essence, tough on me.
Kavanagh is bad enough -- they should be blacklisted -- but the site that sponsored them, Invaluable, should have had the decency to reply to my many contact attempts, much less to make good on the repair or a reduction in the item's cost.
In any case, it appears that with Invaluable, you have ZERO assistance for purchases made by vendors they host. And, worse, some of those vendors are obviously shysters.
Shame on you both.

Great site, good information, even better customer service. All in all great shopping experience.

Fandango advertised 'seat selection when you complete your purchase' for opening day of Mandela at Loews Broadway. Upon completion of the $29 purchase, no seats were offered for selection. The theater confirmed that there was NO seat selection available for that movie, despite the fact that the Fandango website said there was. A remarkably dense customer service person at Fandango couldn't understand that this was a problem created by Fandango, not my change of mind about the movie, but a supervisor through her told me to expect at $29 refund in about a week. Instead, I received a form email saying there are no refunds, tough. I wrote back explaining this yet again, and received a 'we're going to close out your service request' email rather than either fixing their mistake or, at least, displaying an indication that they even understood it. I am stunned at how bad Fandango's customer service is, much less how unwilling they are to correct their error. Of course, we won't use them again. Is it fraud or just negligence plus stupidity? Who knows, but who cares. They stink.