As like one of your previous users, I have used kizoa to make a slide show for my sons partner. My son was killed in Afghanistan in 2012, as you can imagine this was a heart wrenching piece that I put together for her with her own choice music. I had no problems using your fantastic piece of software, but I was astonished that there was a charge to download or save to a disc. I was under the impression this was a free software.
We are deeply sorry for your loss and are thankful for your son's service. We would be happy to offer free Premium memberships to military veterans. Feel free to get in touch with me personally at veronica.gomez@kizoa.com and I'll arrange something for you.