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The problem with booking.com is that THEY DO NOT ENSURE that the details they display about the hotels are TRUE. Hotels simply submit censored photos & description which booking.com do not validate in any way (as I assume this will hit the revue they receive from the volume of bookings through their website). I used tem for Utrect, Holland and ended up in nothing more than a potential death trap should an emergency occurred.
Stephen M.'s review of Booking.com earned a Very Helpful vote
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hello Stephen,
I'm sorry to hear about your experience at the hotel. While it is true that the information for hotels on Booking.com are provided by the hotels, they are expected to list correct photos and detailed information about their accommodations otherwise they do come under review. If you could provide your booking number to me I could investigate this issue further with the hotel.
Regards,
Brian
Booking.com Customer Service Team