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They just don't care about customers!
They did not send the necessary documentation to me therefore I can not receive my package in Denmark. I am forced to return the package. Although it is their error, they will not refund my 50$ postage fee!
Stephanie R.'s review of SSENSE earned 5 Very Helpful votes
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Thank you for your feedback, Stephanie. I can see that you are already in touch with one of our customer care reps, and she will continue to help you with your order. Some customs agencies may require additional documentation to release a package - while SSENSE cannot predict the actions of your country's customs agency, we are always willing to assist in any way necessary, and provide additional documentation if necessary. We apologize for the inconvenience, and we hope for a smoother shopping experience in the future. Next time, we may be able to simply provide you with the requested documentation. Unfortunately, as per our policy, shipping fees are non-refundable. Please let us know if there is anything further we can assist you with. - Best, SSENSE Customer Care